Monica J. Garfield

CIS Department, Bentley College

Waltham, MA 02452

Email: mgarfield@bentley.edu

Phone: (781) 891-2910

 

EDUCATION

Ph.D. (Business Administration-MIS) August 1999. University of Georgia. 
Dissertation Title: Knowledge Creation using Telecommunications as a Tool: A Study of State Telemedicine Policy Dissertation Chair: Dr. Richard Watson

 

Master of Science (MIS), August 1992. Boston University.

 

Master of Business Administration, May 1992. Boston University.

 

A.B. (Cognitive Science), June 1989. Vassar College.

WORK EXPERIENCE

2003-present, Assistant Professor, Bentley College, CIS Department

1999-2002, Assistant Professor, University of South Florida, IS/DS Department

1994-1999, Research and Teaching Assistant, University of Georgia

1992-1994, Database Specialist, First Citizens Bank

1990-1992, Programmer and Quality Assurance Specialist, TradeNet, Inc.

1989-1990, Technical Assistant, MITRE Corporation

TEACHING EXPERIENCE

University of South Florida - Database administration

Evals (Fall 2001) - 4.33/5.0 and 4.27/5.0 (department avg 4.04/5.0)

Taught Database Administration to undergraduate MIS majors and MBAs for the last 5 semesters.  This course covers database concepts such as ERDs, LDMs, and SQL utilizing Oracle and Microsoft Access.  The course utilizes Internet based courseware to support students outside of the class and to facilitate instructor/student communication and peer group communication.

University of Georgia - Database Administration

Taught Database Administration to MIS majors.  This course covered basic database concepts (see above for more details).

 

University of Georgia - Telecommunications

Taught Telecommunications to MIS majors.  This course covered networking and telecommunications concepts including the OSI model, TCP/IP, LAN and WAN design.

 

PUBLICATIONS - ARTICLES

  1. "The AMCIS 2003 Panels of IS Education-II: The Chicken and the Egg Debate: Positioning Database Content in the Information Systems Curriculum," Chelley Vician, Monica Garfield, Jeffrey Hoffer, Mary Prescott, Bruce Rollier, Diane M. Strong, Kevin Elder. Communications of the AIS, vol. 14, no. 7, 2004

 

  1. "Managing Conflict in Software Testing: Lessons From the Field," Cohen, Cynthia.F., Birkin, Stan J., Garfield, Monica J., Webb, Harold W.  Communications of the ACM, Jan, 2004.

 

  1. "Four Case Studies in State Telemedicine Initiatives," Garfield, Monica J., Watson, Richard. Telemedicine Journal and e-Health, vol. 9, no. 2, 197, 2003.

  2. "The Adoption and Use of GSS in Project Teams: Towards More Participative Processes and Outcomes," Dennis, Alan R., Garfield, Monica J. MIS Quarterly, vol. 27, no. 2, 289, 2003.

  3. "The Human Resources Management of Technical People : America and Japan," Garfield, Monica J., Trumble, . Robert , Siplin, Chris , Lu, Hung-Chia. International HR Journal, Summer, 2003.

 

6.      “Product and Project Challenges in Electronic Commerce Software Development,” Alan R. Hevner, Rosann W. Collins, and Monica Garfield.  Database. 2002.

 

  1. "Modifying Paradigms:Individual Differences, Creativity Techniques and Exposure to Ideas in Group Idea Generation," Garfield, M., Taylor, N., Dennis, A., and Satzinger, J. Information Systems Research, Vol. 12 (3), pp. 322-333, Sept 2001.

 

  1. The Creative Process: The Effects of Group Memory on Individual Idea Generation," Satzinger, J., Garfield, M., and Nagasundaram, M. Journal of Management Information Systems, Vol. 15 (4), pp. 143-160, Spring 1999.

  2. "Differences in National Information Infrastructures: the Reflection of National Cultures," Garfield, M. and Watson, R. in Journal of Strategic Information Systems, Vol. 9, pp. 313-337, 1998.

 

  1. "Higher Education Curricula: Investigating the Framework of an Expert Systems Model," Trumble, R., Tudor, T., Flowers L.A, and Garfield, M. in Educational Research Quarterly, Vol. 21 (4), pp. 47-60, 1998.

 

  1. "The Effectiveness of Multiple Dialogs in Electronic Brainstorming," Dennis, A., Valacich, J., Carte, T., Garfield, M., Haley, B., and Aronson, J., in Information Systems Research, Vol. 8 (2), pp. 196-211, June 1997.

 

  1. "Security Issues on the Internet: Securing a Corporate Network from Unwanted Guests," Garfield, M. and McKeown, P. in Information Systems Management, Vol. 14 (1), pp. 41-46, Winter 1997.

PUBLICATIONS - BOOK CHAPTERS

          1.  "Topologies for Electronic Cooperation," Watson. R., McKeown, P., and Garfield, M. In Telekoopertion in Unternehmen. Lehner, F.,

               Dustdar, S., eds. Germany: Deutscher Universitäts Verlag. pp. 1-11. 1997.

PUBLICATIONS - CONFERENCE PROCEEDINGS

1.      "Managing Technology Service Encounters: Provider Perspectives of Telemedicine Encounter Quality," Cynthia LeRouge, Monica J. Garfield, Alan R. Hevner, Rosann Collins. AMCIS, August 2004.

2.       “Affective Computing in Tele-home Health: Design Science Possibilities in Recognition of Adoption and Diffusion Issues" Cindy LeRouge, Rosann W. Collins, Monica J. Garfield, Alan R. Hevner. " HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, January 2004. Won Best paper in healthcare track.

3.      "Conflict During Organizational Change: Acquisition of A Software Development Firm " Cynthia F. Cohen, Stanley J. Birkin, Murray E. Cohen, Monica J. Garfield, Harold W. Webb.  10th International Conference on Industry, Engineering, and Management Systems, January 2004.

4.      "Improving Audit Teams' Ability to Uncover Fraud: A Study in Enhancing Teams' Creative Output" Lynch, A. and Garfield, M. DSI San Diego, CA, Nov. 2002.

 

5.      "The Impact of Organizational and Group Factors on Software Testing Outcomes", Stanley J. Birkin, Cynthia F. Cohen, Monica J. Garfield, Harold W. Webb. DSI San Diego, CA, Nov. 2002.

 

  1. “Quality Attributes in Telemedicine Video Conferencing,” LeRouge, C., Garfield, M., and Hevner, A., HICCS, Hawaii, Jan. 2002.

 

  1. "Telemedicine Encounter Quality: A Tale Perspectives," C. LeRouge, D. Law, M. Garfield, A. Hevner, D. Gratz.  American Telemedicine Association Conference, June 2002

 

  1. "Critical Success Factors for State Telemedicine Policy" Garfield, M., AMCIS, Long Beach, CA, Aug. 2000.

 

  1. "The Creative Road: The Impact of the Person and Process on the Product," Garfield, M., Satzinger, J., Taylor, N. and Dennis, A., AIS, Cleveland, OH, Aug. 1997.

  2. "Impact of Feedback on Individual Creativity", Satzinger, J., Garfield, M., and Nagasundaram, M., AIS, Phoenix, AZ, Aug. 1996.

  3. "Characteristics of Effective GSS Facilitators", Carte, T., Garfield, M., Clawson, V., and Bostrom, B., AIS, Phoenix, AZ, Aug. 1996.

PUBLICATIONS - OTHER
1.    Teacher's Manual for Data Management: An Organizational Perspective. Edition 3. Book by Watson, R. Manual by Garfield, M. Aug. 2001.

 

2.    Teacher's Manual for Data Management: An Organizational Perspective. Edition 1. Book by Watson, R. Manual by Walczuch, R. and Garfield, M. Jan. 1996.

CONFERENCE PRESENTATIONS

1.      "Medico-Economic Realities In A Changing Marketplace" Trumble, Eric R., Trumble, Robert R. , Garfield, Monica J. American Association of Neurological Surgeons, May 2004.

 

2.      "Software Testing Engineers - Identity of Self and Defining Their In-Group and Out-Group," Garfield, M. and Webb, H., IFIP 8.2, New Orleans, LA, Dec. 2001.

 

  1. "Critical Success Factors for State Telemedicine Policy," Garfield, M., AMCIS, Long Beach CA, Aug. 2000.

 

  1. "Knowledge Creation Using Telecommunications as a Tool: A Study of State Telehealth Policy," Garfield, M., Telemedicine Canada, May 1998.

 

  1. "The Creative Road: The Impact of the Person and Process on the Product," Garfield, M., Satzinger, J., Taylor, N. and Dennis, A., AIS, Cleveland, OH, Aug. 1997.

 

  1. "Impact of Feedback on Individual Creativity," Satzinger, J., Garfield, M., and Nagasundaram, M., AIS, Phoenix, AZ, Aug. 1996.

 

  1. "Characteristics of Effective GSS Facilitators," Carte, T., Garfield, M., Clawson, V., and Bostrom, B., AIS, Phoenix AZ, Aug. 1996.

 

  1. "The Effectiveness of Multiple Dialogues in Electronic Brainstorming," Dennis, A., Valacich, J., Carte, T., Garfield, M., Haley, B., and Aronson, J., Southeastern Speech Communications Conference on Graduate Research, Athens, GA, Apr. 1996.

  2. "Use of Qualitative Methods in MIS Research," Garfield, M. GRITS, Milledgeville, GA, Feb. 1996.

  3. "Macro Analysis Using Qualitative Methods: A Study of The Impact Of National Cultures," Garfield, M. and Watson, R. MRA, Henley College, Henley, England, Dec. 1995.

  4.  "National Cultures and the Formation of National Information Infrastructures", Garfield, M. and Watson, R. Pre-ICIS, Cross-Cultural Seminar. Amsterdam, Holland, Dec. 1995.

  5. "Impact of National Culture on the Formation of a National Information Infrastructure", Garfield, M. and Watson, R., GRITS, Columbus, GA, Feb. 1995.

  6.  Session Discussant:

August 26, 1995, AIS Conference, Session Discussant, "GSS And Group Learning".

November 21, 1995, DSI Conference, Session Discussant, "Distance Learning".

RESEARCH IN PROGRESS
1. "The Knowledge Creation Cycle in Large IT Systems" (a multiple case study that investigates the knowledge creation cycle that occurs in large networked IT systems, collaborative author Dr. Richard Watson). Re-writing for ISR.

 

2. "Software Development Environments in E-Commerce: Structure and Communication", (collaborative authors Dr. Rosann Collins and Dr. Alan Hevner). 40 interviews conducted, data collected, analysis underway.

 

3.  "Impact of Time on the Retention of Declarative and Procedural Knowledge" (a longitudinal study to investigate the impact of time and individual characteristics on declarative and procedural knowledge about ERDs). (data collection has been completed). Collaborative authors Dr. Harold Webb and Dr. Creggan Gjestland.

 

4. Leadership and Creativity in Virtual Teams. Data collected, analysis efforts under way. This is a third creativity lab experiment to continue my work in this area.  My two earlier studies can be found in JMIS and in ISR). Collaborative authors Dr. Alan Dennis and Dr. Elspeth McFadzen.

 

5. “The Use of Explicit and Tacit Knowledge in the Identification of Software Errors” (The first of a series of articles that focus on software testing in a lab environment. Data collection is intended for Fall 2003.)

AWARDS AND HONORS

1. Creative Scholarship Grant, $7,500, USF, June 2001.

2. ICIS Doctoral Consortium, 1997.

3. Department of Management Excellence in Research Award, University of Georgia, 1995-1996 and 1996-1997

4. University-wide Assistantship, University of Georgia, 1995-96, 1996-97, 1997-1998.

5. Graduate Assistantship, University of Georgia, Department of Management, 1994-98.

6. Comer Award, University of Georgia, 1995, 1996, 1997.

7. Research Award, University of Georgia, Summer 1996.

8. Participant in Healthcare Management Forum at the Academy of Management, 1997.

9. Beta Gamma Sigma, National Honor Society of Business, 1994.

10. All-State All-American Division III Field Hockey 1988, Twice Elected Varsity Captain, Vassar Field Hockey, 1987-1988.

IS COMMUNITY ACTIVITIES

1. Associate Editor for e-Service Journal (since Oct 99)

2. Editor for Database Teaching Page on ISWorldNet Winter  2002- present

3. Organizational Meta-Track Co-Chair for Research-in-Progress Papers, AMCIS 2001, Boston, MA.

4. Member Program Committee, INFORMS CIST 2001, Miami, FL.

5. Reviewer for ISR 2000, 2001; MISQ 1999, 2000, 2001; 2002 ICIS, 1998; JSIS 1999, 2000; ACM Transactions on Information Systems (TOIS) 1999; DATABASE, 1998; AIS 1995, 1996, 1997, 1998, 2000, 2001; HICSS 1996, 1997, 1998, 2000, 2001; INFORMS CIST 2001; ISWorld Net 1995-1998; and Southern Management Association, 1996.

6. Session Chair, CIST 2001, Miami, FL; Telecommuting 96', Jacksonville, FL; SAIS, Atlanta, GA, 1998; AMCIS Conference, Boston, MA,  2001.

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