[Research] [Research In Progress] [Teaching] [Work Experience] [Awards and Honors] [Service]

Education

Doctor of Philosophy in Business Administration, August 1999. University of Georgia.

Major: Management Information Systems                  Minor: Journalism
Dissertation Title: Knowledge Creation using Telecommunications as a Tool: A Study of State Telemedicine Policy Dissertation Chair: Dr. Richard Watson

Master of Science (Major: Management Information Systems), August 1992. Boston University.

Master of Business Administration (Major: Management Information Systems), May 1992. Boston University.

A.B. (Artium Baccalaureus; Bachelor of Arts) (Major: Cognitive Science), June 1989. Vassar College.

REFEREED JOURNAL ARTICLES

  1. Cohen, Cynthia F., Birkin, Stanley J., Cohen, Murray E., Garfield, Monica J. and Webb, Harold W., (2006), "Managing conflict during an organizational acquisition," Conflict Resolution Quarterly, 23(3), pp. 317-331.
  1. Suleiman, James and Garfield, Monica J., (2006), "Conceptual Data Modeling in the Introductory Database Course: Is it Time for UML?," Journal of Information Systems Education, 17(1), pp. 93-99.
  1. Garfield, Monica J. , (2005), "Acceptance of Ubiquitous Computing," Information Systems Management, 22(4), pp. 24-31.
  1. Lerouge, Cynthia, Garfield, Monica J. and Hevner, Alan, (2005), "Provider Perspective of Telemedicine Encounters," International Journal of Healthcare Technology Management, 6(4-6), pp. 397-419.
  1. Cohen, Cynthia F., Birkin, Stanley J., Garfield, Monica J. and Webb, Harold W., (2004), "Managing Conflict in Software Testing," Communications of the ACM, 47(1), pp. 76-81.
  1. Garfield, Monica, Kamis, Arnold A. and Le Rouge, Cynthia M., (2004), "Champion Networks in Federated Interorganizational Systems: Case Studies in Telemedicine," Communications of the Association for Information Systems, 14, pp. 596-615.
  1. Vician, Chelley, Garfield, Monica J., Hoffer, Jeffrey A., Prescott, Mary, Rollier, Bruce, Strong, Diane M. and Elder, Kevin, (2004), "The AMCIS 2003 Panels of IS Education-II: The Chicken and the Egg Debate: Positioning Database Content in the Information Systems Curriculum," Communications of the Association for Information Systems, 14, pp. 147-157.
  1. Dennis, Alan R. and Garfield, Monica J., (2003), "The adoption and use of GSS in project teams: Toward more participative processes and outcomes," MIS Quarterly, 27(2), pp. 289-323.
    Awarded: 2004 Best Published Paper from Organizational Communication and Information Systems (OCIS) division of the Academy of Management
    Awarded: Bentley College Outstanding Scholarly Contribution Award 2006
  1. Garfield, Monica J. , Trumble, Robert, Siplin, Chris and Lu, Hung-Chia, (2003), "The Human Resources Management of Technical People : America and Japan," International HR Journal, pp. 6-14.
  1. Garfield, Monica J.  and Watson, Richard T. , (2003), "Four Case Studies in State-supported Telemedicine Initiatives," Telemedicine Journal & E-Health, 9(2), pp. 197-205.
  1. Hevner, Alan R., Collins, Rosann W. and Garfield, Monica J. , (2002), "Product and project challenges in electronic commerce software development," Data base for advances in information systems : ACM SIGMIS Database, 33(4), pp. 10-22.
  1. Garfield, Monica J., Taylor, Nolan J., Dennis, Alan R. and Satzinger, John W., (2001), "Research report: Modifying Paradigms - individual differences, creativity techniques, and exposure to ideas in group idea generation," Information Systems Research, 12(3), pp. 322-333.
  1. Satzinger, John W., Garfield, Monica J. and Nagasundaram, Murli, (1999), "The creative process: The effects of group memory on individual idea generation," Journal of Management Information Systems, 15(4), pp. 143-160.
  1. Garfield, Monica J. and Watson, Richard (1998), "Differences in National Information Infrastructures: the Reflection of National Cultures," Journal of Strategic Information Systems, 9, pp. 313-337.
  1. Trumble, Robert, Tudor, Thomas, Flowers, L.A. and Garfield, Monica J., (1998), "Higher Education Curricula: Investigating the Framework of an Expert Systems Model," Educational Research Quarterly, 21(4), pp. 47-60.
  1. Dennis, Alan R., Valacich, Joseph S., Carte, Traci A., Garfield, Monica J., Haley, Barbara J. and Aronson, Jay E., (1997), "Research report: The effectiveness of multiple dialogues in electronic brainstorming," Information Systems Research, 8(2), pp. 203-211.
  1. Garfield, Monica J. and McKeown, Patrick, (1997), "Framework for Internet Security Planning," Information Systems Management, 14(1), pp. 41-46.
    Republished in: Garfield, Monica and McKeown, Patrick, "Framework for Internet Security Planning ", (2000), In Web-to-Host Connectivity A. Guruge and L. Lindgren (eds.), Auerbach, pp. 289-299.

 PUBLICATIONS - BOOK CHAPTERS

  1. Garfield, Monica J. "Creativity Support Systems," (2008) In Handbook on Decision Support Systems 2: Variations, F. Burstein and C. W. Holsapple (eds.), Springer, Heidelberg, pp. 745-758.

  2. Dennis, Alan R., Garfield, Monica J., Topi, Hiekki, and Valacich, Joseph S. (2006) "Conducting Relevant Experimental Research In HCI: From Topic Selection To Publication," In Advances In Management Information Systems Series Volume II: Human-Computer Interaction and Management Information Systems: Applications, D. Galletta and P. Zhang (eds.), M. E. Sharpe, Inc, Armonk, NY, pp. 403-423.

  3. Watson, Richard, McKeown, Patrick, and Garfield, Monica J. (1997) "Topologies for Electronic Cooperation," In Telekoopertion in Unternehmen.,  F. Lehner and S. Dustdar (eds.), Deutscher Universitäts Verlag, Germany, pp. 1-11.

PUBLICATIONS - CONFERENCE PROCEEDINGS

  1. Gogan, Janis L., Garfield, Monica, and Robbert, Mary-Ann (2007), "Confidence in Crises: Time-Pressed Interorganizational Information Sharing", Americas Conference on Information Systems, Keystone, CO.
  1. Carte, Traci A., Chidambaram, Laku, Lim, Yong-Kwan and Garfield, Monica (2007), "Group Diversity and Creativity: Does Anonymity Matter?" International Conference on Information Systems, Montreal, Canada.
  1. Carte, Traci A., Chidambaram, Laku, Garfield, Monica, Hicks, Lindsey and Cole, Cassie (2006), "Group Creativity and Collaborative Technologies: Understanding the Role of Visual Anonymity", 12th International Workshop on Groupware, Valladolid, Spain.

    Published in "Group Creativity and Collaborative Technologies: Understanding the Role of Visual Anonymity," by Traci Carte, Laku Chidambaram, Monica Garfield, Lindsey Hicks, Cassie Cole in Groupware: Design, Implementation, and Use, pages 12-21, Springer Berlin , Heidelberg, 2006.
  1. LeRouge, Cynthia, Hevner, Alan, Collins, Rosann and Garfield, Monica, (2004), "Telemedicine Encounter Quality: Comparing Patient and Provider Perspectives of a Socio-Technical System", Hawaii International Conference on System Sciences, Big Island, HI.
    Won best paper in Health Care Track Award
  1. LeRouge, Cindy, Garfield, Monica, Hevner, Alan and Collins, Rosann (2004), "Managing Technology Service Encounters: Provider Perspectives of Telemedicine Encounter Quality", Americas Conference on Information Systems, New York, NY.
  1. Cohen, Cynthia F., Birkin, Stanley J., Cohen, Murray E., Garfield, Monica J. and Webb, Harold W., (2004), "Conflict During Organizational Change: Acquisition of A Software Development Firm ", 10th International Conference on Industry, Engineering, and Management System, Cocoa Beach, FL.

  2. LeRouge, Cynthia, Garfield, Monica and Hevner, Alan, (2002), "Quality Attributes in Telemedicine Video Conferencing", Hawaii International Conference on System Sciences, Big Island, HI.
  1. Birkin, Stanley J., Cohen, Cynthia F., Garfield, Monica J. and Webb, Harold W., (2002) "Causes and Consequences of Conflict in Software Testing", Proceedings of the Global Business and Technology Association 2002 International Conference Rome, Italy.
  1. Garfield, Monica J., (2000), "Factors that Effect the Impact of State Telemedicine Policies on Telemedicine Activities", Americas Conference on Information Systems Long Beach, CA.
  1. Garfield, Monica J., Satzinger, John W., Taylor, Nolan J. and Dennis, Alan R., (1997), "The Creative Road: The Impact of the Person, Process and Feedback on Idea Generation", Americas Conference on Information Systems Indianapolis, IN.
  1. Satzinger, John W., Garfield, Monica  and Nagasundaram, Murli (1996), "The Effects of Group Memory on GSS Idea Generation", Americas Conference on Information Systems, Phooenix, AZ.
  1. Carte, Traci A., Garfield, Monica J., Bostrom, Robert and Clawson, Vikki (1996), "Characteristics of Effective GSS Facilitators", Americas Conference on Information Systems, Phoenix, AZ.

PUBLICATIONS - OTHER

1.       “Discussion on Article 2: Use of Community Systems – Additional Explanations for the Utilization and Impact of BEC and CKP-Net”, Garfield, Monica International Journal of technology and Human Interaction. Oct-Dec 2005 Vol. 1, No. 4, pp 37-39.

2.       Teacher's Manual for Data Management: An Organizational Perspective. Edition 3. Book by Watson, R. Manual by Garfield, M. Aug. 2001.

3.       Teacher's Manual for Data Management: An Organizational Perspective. Edition 1. Book by Watson, R. Manual by Walczuch, R. and Garfield, M. Jan. 1996.

 POSTER SESSIONS

  1. LeRouge, Cynthia, Garfield, Monica, and Collins, Rosann, (2007), "Configuring Technology Mediated Service Encounters: A Muti-level Model of Telemedicine Work Design”  (Interactive Poster), DIGIT 2007, Montreal, Canada.
     
  2. Garfield, Monica, Kamis, Arnold, LeRouge, Cynthia and Gratz, David, (2005), "Effective Champion Networks in Interorganizational Telemedicine Programs", American Telemedicine Association, Tenth Annual Meeting and Exposition, Denver, CO.

  3. LeRouge, Cynthia, Law, David, Garfield, Monica, Hevner, Alan and Gratz, David, (2002), "Telemedicine Encounter Quality: A Tale of Perspectives”, (Interactive Poster), American Telemedicine Association Conference, Los Angeles, CA.

Panels

  1. Garfield, Monica,  Klien, Richard,  Guah, Matthew,  Richardson, Helen and Jaana, Mirou. (2007) “IT Adoption and Diffusion in Health Care Panel”, DIGIT 2007, Montreal, Canada.

  2. Vician, Chelley , Prescott, Mary , Strong, Diane M., Hoffer, Jeffrey, Rollier, Bruce and Garfield, Monica (2003), "Database in the IS 2002 Model Curriculum: What Works? -- A Panel Presentation", Americas Conference on Information Systems, Tampa, FL.

CONFERENCE PRESENTATIONS

  1. "Medico-Economic Realities In A Changing Marketplace" Trumble, Eric R., Trumble, Robert R., Garfield, Monica J. American Association of Neurological Surgeons, May 2004.

  2. Lynch, Antoinette and Garfield, Monica, (2002), "Improving Audit Teams' Ability to Uncover Fraud: A Study in Enhancing Teams' Creative Output", Decision Sciences Institute, San Diego, CA.


  3. Birkin, Stanley J., Cohen, Cynthia F., Garfield, Monica J. and Webb, Harold W., (2002), "The Impact of Organizational and Group Factors on Software Testing Outcomes", Decision Sciences Institute, San Diego, CA


  4. "Software Testing Engineers - Identity of Self and Defining Their In-Group and Out-Group," Garfield, M. and Webb, H., IFIP 8.2, New Orleans, LA, Dec. 2001.


  5. "Knowledge Creation Using Telecommunications as a Tool: A Study of State Telehealth Policy," Garfield, M., Telemedicine Canada, May 1998


  6. "The Effectiveness of Multiple Dialogues in Electronic Brainstorming," Dennis, A., Valacich, J., Carte, T., Garfield, M., Haley, B., and Aronson, J., Southeastern Speech Communications Conference on Graduate Research, Athens, GA, Apr. 1996.

  7. "Use of Qualitative Methods in MIS Research," Garfield, M. GRITS, Milledgeville, GA, Feb. 1996.

  8. "Macro Analysis Using Qualitative Methods: A Study of The Impact Of National Cultures," Garfield, M. and Watson, R. MRA, Henley College, Henley, England, Dec. 1995.
     
  9. "National Cultures and the Formation of National Information Infrastructures", Garfield, M. and Watson, R. Pre-ICIS, Cross-Cultural Seminar. Amsterdam, Holland, Dec. 1995.

  10. "Impact of National Culture on the Formation of a National Information Infrastructure", Garfield, M. and Watson, R., GRITS, Columbus, GA, Feb. 1995.

  11.   Session Discussant:
    Dec 2004, ICIS Conference, Washington DC
    August 26, 1995, AIS Conference
    November 21, 1995, DSI Conference
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RESEARCH IN PROGRESS

  1. “Creating Knowledge about Knowledge Creation: Case Studies in Telemedicine” 
    Status: under review (collaborative author Richard Watson)

  1. “A Script for Group Development: Punctuated Equilibrium and the Stages Model”
    Status: under second review  (Collaborative author Alan Dennis)

  2. “Group Diversity and Creativity: Does Anonymity Matter?”
    (Collaborative authors Laku Chidambaram and Traci Carte)
  1. “Technology Mediated Service Encounters: Telemedicine and Human Interaction in Modern Day Work”
    Status:(Collaborative authors Cynthia LeRouge and Rosann Collins)

  2. “Leadership and Creativity in Virtual Teams”.  
    (Collaborative authors Alan Dennis and Elspeth McFadzen)

  3. “Time is Brain”
    (Collaborative author Janis Gogan)
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TEACHING EXPERIENCE

Bentley College

CS350 (SET Score 4.31/5 )

Database Administration class for CIS majors.  This course covers database concepts such as ERDs, LDMs, and SQL utilizing Oracle and Microsoft Access.  The course utilizes Internet based courseware to support students outside of the class and to facilitate instructor/student communication and peer group communication. I developed the course at Bentley and had been a required part of the CIS major since it was introduced.

CS150 (SET Score 4.67/5)

Introduction to Database for CIS majors and minors.  This course is a hands-on course using Microsoft Access. It covers entry level database design and implementation material.

CS652 (SET Score 4.19/5)

Database Administration class for MBA students.  This course covers database concepts such as ERDs, LDMs, and SQL utilizing Oracle and Microsoft Access.  The course utilizes Internet based courseware to support students outside of the class and to facilitate instructor/student communication and peer group communication.

IA601 (SET Score 4.36/5)

Strategic Information Fundamentals for MBA students. This course is a case based discussion course that all MBAs are required to take.  It examines the role of IT and information systems in business process performance and performance improvement, organizational strategic advantage, and industry transformation.

University of South Florida - Database administration

Evals (Fall 2001) - 4.3/5.0 (department avg 4.04/5.0)

Database Administration for undergraduate MIS majors and MBAs.  This course covers database concepts such as ERDs, LDMs, and SQL utilizing Oracle and Microsoft Access. 

University of Georgia - Database Administration

Database Administration to MIS majors.  This course covered basic database concepts (see above for more details).

University of Georgia - Telecommunications

Telecommunications to MIS majors.  This course covered networking and telecommunications concepts including the OSI model, TCP/IP, LAN and WAN design.

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WORK EXPERIENCE

2003-present, Assistant Professor, Bentley College, CIS Department

1999-2002, Assistant Professor, University of South Florida, IS/DS Department

1994-1999, Research and Teaching Assistant, University of Georgia

1992-1994, Database Specialist, First Citizens Bank

1990-1992, Programmer and Quality Assurance Specialist, TradeNet, Inc.

1989-1990, Technical Assistant, MITRE Corporation

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AWARDS AND HONORS

  1. Bentley Summer Research Grant summer grant 2003, 2004, 2005, 2006, 2007

  2. FAC Grant 2004 and 2006

  3. McDowell Research Center Grant, $5,000 April 2007

  4. Outstanding Scholarly Contribution Award, Bentley College Sept 2006

  5. OCIS Academy of Management best published paper of the year award 2005

  6. Creative Scholarship Grant, $7,500, USF, June 2001.

  7. ICIS Doctoral Consortium, 1997.

  8. Department of Management Excellence in Research Award, University of Georgia, 1995-1996 and 1996-1997

  9. University-wide Assistantship, University of Georgia, 1995-96, 1996-97, 1997-1998.

  10. Graduate Assistantship, University of Georgia, Department of Management, 1994-98.

  11. Comer Award, University of Georgia, 1995, 1996, 1997.

  12. Research Award, University of Georgia, Summer 1996.

  13. Participant in Healthcare Management Forum at the Academy of Management, 1997.

  14. Beta Gamma Sigma, National Honor Society of Business, 1994.

  15. All-State Division III Field Hockey 1988, Twice Elected Varsity Captain, Vassar Field Hockey, 1987-1988, Continue to hold record for highest number of career saves in Field Hockey at Vassar College.

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IS COMMUNITY SERVICE

  1. Associate Editor for e-Service Journal (since Oct 1999)

  2. Associate Editor for Research Methods Track ICIS 2007

  3. Editor for Database Teaching Page on ISWorldNet, Winter  2002- present

  4. Organizational Meta-Track Co-Chair for Research-in-Progress Papers, AMCIS 2001, Boston, MA

  5. Member Program Committee, International Conference on Information Quality (ICIQ) 2007, Boston, MA; INFORMS CIST 2001, Miami, FL.

  6. Reviewer for:

ISR;

Journal of AIS;

Group Decision and Negotiation;

MISQ ;

EJIS;

International Journal of e-collaboration;

 ICIS;

OKLC conference;

Communications of the AIS;

JSIS;

DSI;

Information Systems Management;

DATABASE;

IRMA;

Southern Management Association;

AIS;

ISRM;

Information and Organizations;

HICSS;

IEEE-KDE;

and others.

INFORMS CIST;

Organization Science;

 

  1. Session Chair: CIST 2001, Miami, FL; Telecommuting 1996, Jacksonville, FL; SAIS, Atlanta, GA, 1998; AMCIS Conference, Boston, MA, 2001; ICIS, Montreal, Canada, 2007
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BENTLEY COMMUNITY SERVICE

  1. University wide committees :
      • Research committee, 2006-2007
      • Board of Trustees Technology committee, 2007-2008
    • CIS department Committees 
      • Curriculum Committee 2004-2005
      • Strategy Committee 2005-2006
      • Recruiting Committee 2004-2005
      • Marketing committee 2005 - present
      • Research committee 2005 - present

OTHER COMMUNITY SERVICE

  1. Wellesley Youth Soccer Coach 2003-present

  2. Newton Youth Soccer coach 2002-2003

  3. Wellesley Youth Lacrosse coach 2007-2008

  4. Sunday school teacher (United Parish of Auburndale and Wellesley Hills Congregational Church) 2003-present

  5. Elementary School PTO participation
    • Chair of directory committee 2005-2007
    • Chair of fifth grade memory book 2007-2008
    • Chair of community outreach 2007-2008
    • Co-chair Auction book 2006-2007 Website developer 2005-2006
    • Committee member on many different committees

  6. Newton Moms Forum - Chair Working Moms Group 2003-2004

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